❓ FAQ

Every common question about Betloy, answered

40+ questions across nine categories β€” the conversion engine, supported bookmakers, pricing, the Telegram bot, the API, accounts, legal, security and responsible gambling.

40+
Questions
9
Categories
88.72%
Conversion Success
2026
Updated

Search the page (⌘+F / Ctrl+F) for any keyword, or jump to a category below. If your question isn't here, drop us a line β€” we add new FAQs as users ask them.

πŸ” The Converter πŸ† Bookmakers πŸ’³ Pricing πŸ’¬ Telegram Bot βš™οΈ API πŸ‘€ Account βš–οΈ Legal πŸ›‘οΈ Security 🎯 Responsible

πŸ” The Converter

What does Betloy actually do?
Betloy is a sport tech platform β€” software utilities for bettors. The two main tools are an odds-comparison engine (compare prices on the same selection across 100+ bookmakers) and a bet-code converter (paste a code from one bookmaker, get the equivalent code on another). We don't take bets, set odds, or hold customer funds β€” those are the bookmaker's job. We're the layer that helps you pick which bookmaker, with what odds, and how to move slips around.
What is a booking code?
A short alphanumeric reference (typically 5-8 characters like B3US96U) that bookmakers generate when you save a bet slip. Anyone who pastes that code into the same bookmaker's load-code field gets your selections loaded onto their slip, ready to stake.
How accurate is the conversion?
Aggregate clean-conversion rate across all supported pairs and the full year of 2025: 88.72%. The remaining 11.28% breaks down as ~7% market-mapping flags, ~4% missing-fixture flags, ~0.3% source-resolution timeouts. Popular African pairs (Bet9ja↔Sportybet, 1xBet Nigeria↔Paripesa Nigeria) run closer to 95%.
What happens if a leg can't convert cleanly?
We flag it and show you exactly what we couldn't match β€” we never silently substitute a different market for the missing one. If you booked Asian Handicap +0.5 and the destination only has Draw No Bet, those are different bets β€” we tell you, you decide whether to drop that leg or keep the rest.
How fast is a conversion?
Median 2.4 seconds, 95th percentile under 5 seconds, depending on how busy the source bookmaker's slip-API is. Telegram bot conversions are generally faster because we cache the destination bookmaker's market state more aggressively.
Can I convert any sport, or just football?
Football is by far the deepest. Basketball, tennis, eSports, MMA and other sports are all supported β€” but market depth on the destination bookmaker varies, so the cleanliness rate is slightly lower for niche sports than for top-flight football.
Will the converted odds match the original?
No β€” odds are bookmaker-specific. The converted code carries the destination bookmaker's current odds for those selections, not the original odds you saw on the source bookmaker. If shopping for the best price matters, use the Odds Scanner first.
Can I convert a code that's already kicked off?
Booking codes for matches that have started usually can't be re-staked at the original odds, regardless of whether you convert. Convert before the first leg kicks off; afterwards the conversion is informational only.

πŸ† Bookmakers & Coverage

Which bookmakers does Betloy support?
100+ operators across 15 African markets plus international and crypto-first sportsbooks. The complete list is at the All Betting Sites A-Z directory β€” green entries are live, grey entries are on the request list.
My bookmaker isn't on the list. Can you add it?
Yes β€” every grey entry on the A-Z directory has a "Request" link that adds the operator to our build queue. Or email hello@betloy.com with the operator name + country + URL. Demand is the single biggest signal we use when prioritising new operators to add.
Does Betloy have access to my bookmaker account?
No. Betloy never asks for or uses your bookmaker login credentials. We only need the public booking code reference β€” which is designed to be shared. Your bookmaker account stays untouched and unlinked to Betloy.
How does Betloy rank bookmakers?
Six weighted criteria: licensing strength, market depth per fixture, mobile experience, payment-method coverage, payout speed, and customer service. See the Top Betting Sites methodology for the full breakdown. Rankings are not for sale.
Are bookmaker reviews paid for?
No. Where we have an affiliate relationship with an operator, outbound links carry rel="sponsored" per Google's guidelines, but ranking position and review tone are based purely on the methodology criteria.
Why are some bookmakers Editor's Pick on one country page but not another?
Country pages weight local factors β€” local licensing (NLRC for NG, BCLB for KE, WCGRB for ZA), local payment rails (Opay vs M-Pesa vs OZOW), local league depth (NPFL vs KPL vs PSL). The same operator often performs differently in different markets, so the per-country picks reflect that.

πŸ’³ Pricing & Plans

Is Betloy free to use?
Yes β€” free accounts get a monthly conversion allowance with no time limit. Paid plans (Individual, Business) raise the allowance and add priority processing during peak hours. See the pricing page.
How does the credit system work?
Each conversion uses one credit. Free accounts get a monthly credit allowance; paid plans get higher caps. Some specialised actions (like the Odds Scanner copy-to-clipboard, or using Risk Trimmer to harden a slip) cost more credits β€” clearly labelled at point of use.
What payment methods do you accept?
Card (Mastercard, Visa, Verve), bank transfer, Opay, Paystack, Flutterwave for African users. International users can pay via Stripe (card) or PayPal where supported.
Can I get a refund?
14-day no-questions-asked full refund on any annual plan. Monthly plans are non-refundable mid-cycle but you can cancel anytime to stop the next charge. Annual plans cancelled after the 14-day window get a pro-rata refund for unused full months. See Terms Β§ 8.
Do credits roll over month to month?
No. Conversion credits expire 30 days after the billing cycle they were issued in. Unused credits don't roll over. This keeps the pricing model simple and the unit economics predictable.

πŸ’¬ Telegram Bot

How do I find the Betloy Telegram bot?
Search "@BetloyBot" in Telegram, or open t.me/betloy. Tap Start. The bot walks you through the first conversion in 30 seconds.
Is the Telegram bot the same as the website?
Same conversion engine, same 88.72% success rate, same 100+ bookmaker support. The bot is faster for users who already live in Telegram and don't want to switch apps. See /telegram-bot/ for the full feature comparison.
Does my paid plan work on the bot?
Yes β€” link your Betloy account inside the bot (/login) and your paid-plan credits work seamlessly across the bot, the website, the API and the embeddable widget.

βš™οΈ API & Widget

Is there a Betloy API?
Yes β€” REST API with conversion, scanner, and analyzer endpoints. Free tier with rate-limited access; paid tiers for production use. Full docs at /api/.
Can I embed the converter on my site?
Yes β€” the embeddable Widget drops a working converter into any page with three lines of HTML. Affiliate revenue share available for partners who direct sign-ups through their widget.
What are the API rate limits?
Free tier: 60 requests/hour. Paid tiers: from 600/hour (Individual) up to custom limits (Business / partnerships). See the API docs for current numbers.

πŸ‘€ Accounts

Do I need an account to convert codes?
Not for the first few conversions a day β€” the website allows anonymous conversion within free-tier limits. Create an account if you want to track your usage, set up a paid plan, or use the API/Telegram bot.
How do I create an account?
Click "Register" in the header, enter email + password, verify the email link. Takes 60 seconds.
I forgot my password.
Click "Forgot Password" on the login form, enter your email, follow the reset link. Resets are valid for 24 hours.
How do I delete my account?
Account settings β†’ Delete account. We action immediately; data is wiped per the 30-day schedule in our Privacy Policy. Some records (tax/billing) are kept 7 years for legal compliance.

πŸ›‘οΈ Security & Privacy

Is my data safe?
HTTPS-only across the entire site. Passwords hashed with bcrypt. Database access restricted to a small list of named engineers. We never sell or share personal data with third parties for marketing. See full details in our Privacy Policy.
What data do you collect about me?
Email + password hash (if you have an account), the booking codes you paste in (to do the conversion), basic usage analytics. We do NOT collect bookmaker login credentials, banking details, or biometric data. Detailed in Privacy Policy Β§ 3.
How do I report a security vulnerability?
Email security@betloy.com. We have a published bug-bounty channel and don't pursue good-faith security researchers acting under our terms.

🎯 Responsible Gambling

I'm worried about my betting. Where do I get help?
Our Responsible Gambling page lists confidential, 24/7 helplines for Nigeria, Kenya, Ghana, South Africa, Uganda, Tanzania, plus international resources. None require giving your full name. None cost anything.
Does Betloy enforce betting limits?
We're not a sportsbook, so we don't process stakes β€” limits are enforced by each operator you have an account with. Every regulated African operator must offer deposit limits and self-exclusion. Use them.
Can I block myself from Betloy?
Yes β€” email legal@betloy.com requesting account closure with a "no-restore" flag. We action within 24 hours and won't allow the same email to register a new account for at least 12 months.
Why does Betloy publish "responsible betting" content?
Because the industry's standard responsible-gambling content is patronising and rarely useful. We try to write it the way actual punters need to read it β€” practical, non-judgemental, with real helplines and real tools. See our blog post on the topic.

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